What are the shipping charges?

Postage Type Flat Fee Estimated Arrival
Standard $15 4-10 Business Days*
Express $39 2-5 Business Days*

*From date of order (includes handling time). Regional areas may experience delays.

FREE standard shipping for all orders over $100.

What is your returns policy?

Soil and Soil Components

If you are unhappy with an unopened product you’d like to return or exchange within 30 days of your order, please Start a Return.

General Policy

Under certain conditions we may replace the product at no additional cost to you.

If a product is incorrect or damaged by courier, we will work with you to obtain either compensation from the courier, a refund or a replacement at no cost to you.

We must emphasize that the health of your plants is ultimately your responsibility and we can’t send our customers full replacements if plants stress or die as we would probably be out of business for anyone that over-watered or under-watered.

For all other product returns that are not incorrect or damaged, we may refund the remainder of the price (excluding shipping costs) after you have organised shipping to us and we have received it from you in good order. We do not accept returns of any sale items.

Where can you ship to?

We ship to NSW, QLD, VIC, ACT and SA. We currently do not deliver to other states and territories due to plant restrictions.

Pots can be shipped internationally. Please contact us for a quote.

Can I collect my order?

If there is no safe place for your delivery, please contact us at orders@planthood.com.au before your order and we may arrange an appointment for collection at our studio in Melbourne. We can only arrange this for indoor plants or large orders over $100 and we will not charge for shipping.

When will my order be delivered?

Please refer to "Estimated Arrival" in the table above.

Soil and Soil Components are dispatched after mixing it fresh, which generally can be up to 72 hours.

Tracking is provided. See Australia Post for in transit times.

What if no-one’s home during delivery?

We use Australia Post and usually they will leave it in a safe place, or you may receive a card to collect your delivery.

Can I send to a PO Box?


How can I change information on my order after it has been placed?

If you would like to change your order or information on your order, please advise us within 24 hours of your order by emailing orders@planthood.com.au. Once your order has been processed we are unable to change the order details, such as the name or address on the receipt.


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